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Mahima is heading client relations – “Believe’s that business is built with friendships and serving client should not just be best but legendary”. Responsible on analyzing opportunities to cross-sell or upsell to existing clients, drive various methods on feedback & develop new techniques to ensure customer retention. Manage and prioritize all opportunities to enhance client relationships and accelerate the decision making process that will grow revenue through increased utilization. Effectively delegate & oversee a high volume of projects/clients at the same time. She has excellent ability in conflict resolution & also build relationships inside client organizations to identify the plethora of utilization opportunities that require to coordinate the strategy and execution. 

She also specialize in development and implementing learning strategies and programs Conducted work sops/programs on Leadership & Navigation Relationship Management. Prepared and delivered training courses Based on research, plan and implement of training programs. Prior joining Perion - Worked with GE Capital, HCL., Essel Group, Spice Group -(Barat BPO) , Intarvo. Handled training & Quality for KFC, PIZZA HUT, Toshiba, Acer, Den. Handled prestigious Project for IRCTC - Common Wealth Games and nailed it in customer satisfaction.

Associate General Manager
 Client Relations